Privacy Statement – SAP Field Service Management Mobile App
Last updated: April 2022 | Updated: April 2022
AttentionPrivacy Statement – SAP Field Service Management Mobile App
Last updated: February 2023 | 更新日期：2023年2月
Attention
Please refer to the following document for the Terms & Conditions of the software application.
Note
SAP Field Service Management is not a stand-alone application, but an interface to provide you an access to log into the backend Cloud Service through your mobile device as long as you remain a user authorized by your Company to access the backend Cloud Service. Thus, SAP as data controller will normally only collect your Personal Information (e.g., username ID and related password information) for user authentication purposes in the Mobile App to enable your access to the backend Cloud Service through your mobile device. This Privacy Statement will neither cover the personal information collected or processed by the backend Cloud Service nor cover the personal information processed by SAP as data processor on behalf of data controller.
注意：SAP Field Service Management 不是一独立的移动应用软件而是一仅提供界面功能的软件以便您通过您的移动设备有入口登录其后端的云服务（只要您始终是您公司授权可登录后端云服务的客户）。所以，SAP通常仅收集您的个人信息(比如用户名ID或密码等) 用于在本软件的用户认证以便您从本应用连通后端云服务。本隐私政策既不涵盖您后端云服务所收集或处理的个人信息也不涵盖SAP作为数据处理方为数据控制方所处理的个人信息。
This Privacy Statement applies to the SAP Field Service Management Mobile App (“SAP Field Service Management”) published and operated by Check and choose the correct publisher of mobile app, e.g. SAP (China) Co., Ltd. (an SAP subsidiary company formed under the laws of the People’s Republic of China, with offices at Unit 01, 47F, Wheelock Plaza, No. 1717 West Nanjing Road, Jing’An District, Shanghai, China) (“SAP”) for the People’s Republic of China (“China”) market.
本隐私政策适用于SAP FIELD SERVICE MANAGEMENT Mobile App】（以下简称“SAP FIELD SERVICE MANAGEMENt ”），由【思爱普(中国)有限公司】（一家按照中华人民共和国法律成立的SAP子公司，注册地址为上海市南京西路1717号会德丰广场47楼，200040，以下简称“SAP”）面向中华人民共和国（简称“中国”）市场发布和运营。
This Privacy Statement describes how SAP processes the personal information you provide to SAP and the information that SAP collects or generates in the course of operating the SAP Field Service Management. “Personal Information” refers to any information relating to an identified or identifiable natural personal, recorded electronically or in other manners, excluding anonymized information.
本隐私政策将向您说明SAP在运营SAP FIELD SERVICE MANAGEMENt 的过程中，如何处理您提供给SAP以及SAP收集和产生的您的个人信息。“个人信息”指的是以电子或者其他方式记录的、与已识别或者可识别的自然人有关的各种信息，但不包括匿名化处理后的信息。
Your employer, client company, business, institution or other providing entity (“your Company”) may have subscribed to Insert the service product that links to the App (“ Cloud Service”) provided by Insert the full name of the service provider of the service, e.g. China Datacom Corporation Limited (“Service Provider”). The SAP Field Service Management is used to provide you with a channel to log in and use the Cloud Service and allow you to access and use the Cloud Service through your mobile device as long as you remain a user authorized by your Company to access the Cloud Service. The SAP Field Service Management will not collect and process your Personal Information generated during your use of the Cloud Service. Regarding how your Personal Information will be collected and processed during your use of the Cloud Service, please carefully read the End User License Agreement (“EULA”) (https://www.sapcloud.cn/corporate/legal/privacy.html) and privacy statement (http://www.cndatacom.com/sap.html?index=4&type=1&id=1327) of the Cloud Service or contact your Company for more information.
The use of the Cloud Service will not be subject to the Privacy Statement.
您的雇主、客户公司、业务部门、机构或其他提供实体（简称“贵公司”）可能订阅了【请填入APP链接的服务/产品名称】（简称“【云服务】”），该服务由【请填入APP链接的服务/产品的提供商全名，例如，中数通信息有限公司】（简称“服务提供商”）提供。本SAP FIELD SERVICE MANAGEMENt 是用于向您提供登录和使用【云服务】的通道，只要您是被贵公司授权访问【云服务】的用户，您就可以通过您的移动设备访问【云服务】。SAP FIELD SERVICE MANAGEMENt 不会收集和处理您在使用【云服务】过程中产生的个人信息。关于您在使用【云服务】的过程中，您的个人信息如何被收集和处理，请仔细阅读【云服务】自己的用户条款及隐私政策，或联系贵公司获取更多信息。使用【云服务】不受本隐私政策的约束。
This Privacy Statement will help you understand the following:
本隐私政策将帮助您了解以下内容：
1. How does SAP collect and use your Personal Information?
SAP如何收集和使用您的个人信息
2. How does SAP use Cookie or other third-party similar tracking technologies?
SAP如何使用 Cookie或其他第三方追踪技术
3. Processing based on the legal bases other than “consent”
基于除“同意”以外其他合法依据的处理
4. How does SAP share, transfer or disclose publicly your Personal Information?
SAP如何共享、转让、公开披露您的个人信息
5. How does SAP protect your Personal Information?
SAP如何保护您的个人信息
6. How can you exercise your Personal Information protection rights?
您如何执行您的个人信息保护权利
7. Processing Personal Information of children.
儿童个人信息的处理
8. Where is your Personal Information stored and how is it transferred cross-border?
您的个人信息储存在哪里以及如何在全球范围内转移
9. How is this Privacy Statement updated?
本隐私政策如何更新
10. How may you contact SAP?
如何联系SAP
I. How does SAP Collect and Process Your Personal Information? | SAP如何收集和处理您的个人信息
The SAP Field Service Management may collect and process your Personal Information for the following purposes:
SAP FIELD SERVICE MANAGEMENT collects and processes your personal information for the following purposes:
1. Authentication. When you log in on the SAP FSM, the SAP FSM collects your unique device identifier, username ID and related password information for user authentication purposes before permitting you to access the SAP FSM services. If you do not provide such information, the SAP FSM cannot authenticate you and without authentication you cannot access the SAP FSM services.Authentication
. When you log in on the SAP FSM, the SAP FSM collects your unique device identifier, username ID and related password information for user authentication purposes before permitting you to access the SAP FSM services. If you do not provide such information, the SAP FSM cannot authenticate you and without authentication you cannot access the SAP FSM services.
2. Geo-location. To use the SAP FSM features related to your geo-location on the SAP FSM (for instance, to verify your visit to a physical store), you have to grant the SAP FSM access to the geo-location of your mobile device. Geo-location information may be regarded as sensitive personal information. You can choose not to grant the SAP FSM access to your geo-location information, in which case you will not be able to use SAP FSM features related to geo-location, but this does not affect your normal use of the other SAP FSM features. In addition, you
can withdraw your consent at any time by turning off the SAP FSM's access to your geo-location in the settings of your mobile device. 3. Push notification. To use the SAP FSM features related to push notification, you have to grant the SAP FSM access to your unique device identifier. You can choose not to grant the SAP FSM access to your unique device identifier, in which case you will not be able to use the SAP FSM features
related to push notification, but this does not affect your normal use of the other SAP FSM features. In addition, you can withdraw your consent at any time by turning off the SAP FSM's push notification function in the settings of your mobile device. Information push. To use the SAP FSM features related to push notification, you
have to grant the SAP FSM access to your unique device identifier. You can choose not to grant the SAP FSM access to your unique device identifier, in which case you will not be able to use the SAP FSM features related to push notification, but this does not affect your normal use of the other SAP FSM features. In addition, you can withdraw your consent at any time by turning off the SAP FSM's push notification function in the settings of your mobile device. Furthermore, you can withdraw your consent at any time by deactivating SAP FSM push notifications in the settings of your mobile device.
4. Data analyses. SAP may create analyses utilizing, in part, information derived from your Personal Information and your use of the SAP FSM as explained herein. Analyses will anonymize such information. Analyses may be used for the following purposes: (i) product improvement (in particular, product features and functionality, workflows and user interfaces) and development of new products and services, (ii) improving resource allocation and support, (iii) internal demand planning, (iv) training and developing machine learning algorithms, (v) improving product performance, (vi) verification of security and data integrity, (vii) identification of industry trends, development indices and anonymous benchmarking
. The analytical reports may be used for the following purposes: (i) product improvement (particularly product features, workflows and user interfaces) and development of new products and services, (ii) optimization of resource allocation and support, (iii) development of internal demand planning, (iv) training and development of machine learning algorithms, (v) improving product performance, (vi) verifying security and data integrity, and (vii) identifying industry trends and developments, indicators and anonymous benchmarking.
5. Sensor Information. To use the SAP FSM features related to shake gesture, you have to grant the SAP FSM access to sensor information. You can choose not to grant the SAP FSM access to sensor information, in which case you will not be able to use the SAP FSM features related to shake gesture, but this does not affect your normal use of the other SAP FSM features. In addition, you can withdraw your consent at any time by turning off the SAP FSM's shake gesture function in the settings of your mobile device.Sensor Information. To use the SAP FSM features related to push notifications, you have to grant the SAP FSM access to sensor information. You can choose not to
grant the SAP FSM access to sensor information, in which case you will not be able to use the SAP FSM features related to shake gesture, but this does not affect your normal use of the other SAP FSM features. In addition, you can withdraw your consent at any time by turning off the SAP FSM's shake gesture function in the settings of your mobile device. In this case, you will not be able to use the SAP FSM functions related to the shake gesture, but this will not affect your normal use of other SAP FSM functions. In addition, you can withdraw your consent at any time by turning off the shake gesture function of SAP FSM in the settings of your mobile device.
6. Self-Starting Function. The SAP FSM use intent filters to respond to app start requests in the following cases: deeplinks into the SAP FSM, login requests via link and scanning of NFC tags which are supported by the SAP FSM.
Self-Starting Function. SAP FSM uses intent filters to respond to app start requests in the following cases: deeplinks into the SAP FSM, login requests via link and scanning of NFC tags which are supported by the SAP FSM.
For more detailed description of the types of Personal Information
to be collected by SAP, the manner of collection, frequency or timing of collection as well as the impact of refusing to process this type of Personal Information on you, please refer to Appendix I – I. List of Personal Information Collection.
II. How does SAP use Cookies or other third-party tracking technologies? | How does SAP use Cookies or other third-party tracking technologies?
1. Cookies
To facilitate your access to the App, we will store a small data file call Cookie on your mobile device. The Cookie usually contains an identifier and some numbers and characters. By using the Cookie, the App can temporarily store your Personal Information such as your log in information. We will not use the Cookie for purposes other than those stated in this Privacy Statement. You may, based on your preferences, manage or delete the Cookie. Please refer to AboutCookies.org
for more information. You may remove any or all the cookies stored on your mobile device at any time.
2. Third-party codes or SDKs
To
provide and optimize products and services, SAP may use third-party software development kits (“SDKs”) in the SAP Field Service Management. The SDKs may collect your Personal Information when helping SAP provide comprehensive services to you. SAP will take necessary measures to control the collection and use of your Personal Information by such SDKs to effectively protect your Personal Information. Please refer to Append III. List of SDKs for the identities of third parties, the types of SDKs, the types of Personal Information to be collected by SDKs, the purposes and manners of
processing as well as the links to the third parties' privacy policies, etc. Please refer to Annex 3 - SDK List for the identity of third parties, types of SDKs, types of personal information collected by SDKs, purposes and methods of processing, and links to third-party privacy policies.
III. Processing based on the legal bases other than “consent” | Processing based on other legal bases other than “consent”
SAP is allowed by applicable laws to process your Personal Information based on several legal bases. You acknowledge that SAP could process your Personal Information based on one of the following legal bases without the need to obtain consent from you:
According to applicable laws, SAP can process your Personal Information based on several legal bases. You acknowledge that SAP may process your personal information without your consent based on the following lawful bases:
• the processing is necessary for entering into or performing a contract to which you are a party
;
• compliance with legal duties and obligations to which SAP is subject;
•
in response to public health incidents or to protect the vital interests of natural persons;
•
for news reporting and media supervision for purpose of protecting public interest and within a reasonable scope
;
• the processing within a reasonable scope of Personal Information publicized by you to otherwise lawfully made public;
or
• other situations provided by applicable laws and regulations.
IV
. How Does SAP provide your Personal Information to third parties an disclose publicly your Personal Information?
1. Providing your Personal Information to Third Parties Your
Personal Information
will be passed on to the following categories of third parties to process you Personal Information
:
•
Companies within the SAP Group;
• Third party service providers, for example, for the fulfillment and provisioning of services from SAP.
Third-party service providers, [for example, to perform and provide SAP's services]
SAP may engage service providers ("Entrusted Parties") to process your Personal Information on behalf of SAP. These Entrusted Parties are obligated to keep your Personal Information confidential and may only use your Personal Information for the purposes described in this Privacy Statement. SAP will require the Entrusted Parties to strictly abide by our measures and requirements on Personal Information and privacy protection, including but not limited to
processing Personal Information according to the relevant agreement between the Entrusted Party and SAP.
2. Merger and Acquisition
In
the event of a merger and acquisition, division, dissolution or declaration of bankruptcy scenario, involving the transfer of Personal Information, SAP will require the new company or organization holding your Personal Information to observe this Privacy Statement, otherwise SAP will require such company or organization to seek your consent again.
3.
Public Disclosure
SAP
will not disclose your Personal Information publicly except:
1.
Having obtained your explicit consent.
2. Law- based disclosure: if required by applicable law, legal process, legal orders or in accordance with mandatory requirements of a competent authority, SAP may disclose your Personal Information
accordingly. V. How does SAP Protect Your Personal Information?
1. SAP has employed security measures complying with industry standards to protect the Personal Information SAP collects via the SAP Field Service Management, to prevent such Personal Information from unauthorized access, public disclosure, use, modifications, damage or loss. SAP will adopt reasonable measures to protect your Personal Information. For example, SAP has used a trusted protection mechanism to protect such Personal Information from attacks and we deploy an access control mechanism to ensure only authorized persons can access such Personal Information.
SAP has employed security measures complying with industry standards to protect the Personal Information SAP collects via the SAP Field Service Management, to prevent such Personal Information from unauthorized access, public disclosure, use, modifications, damage or loss. SAP will adopt reasonable measures to protect your Personal Information. For example, SAP has used a trusted protection mechanism to protect such Personal Information from attacks and we deploy an access control mechanism to ensure only authorized persons can access such Personal Information.
2. SAP may adopt reasonable measures to ensure irrelevant Personal Information is not collected. SAP only keep your Personal Information within the minimum period required for fulfilling the purposes stated in this Privacy Statement, unless an extension is required or permitted by applicable law
.
3. SAP has put in place measures to protect your Personal Information from loss, misuse and unauthorized access. SAP will keep your Personal Information secure using reasonable security measures as appropriate, for example, encryption (eg, SSL) and anonymization. SAP use the protection mechanisms offered by the mobile operating system inside the application's sandbox environment. Your Personal Information is also protected by application-level encryption based on 256-bit Advanced Encryption Standard (AES) or better method. Further, SAP may make available to your Company certain optional security measures for managing the SAP Field Service Management which your Company can deploy at its end, for example, single-sign-
on, multi-factor authentication and other mobile device management security features. SAP will continue to improve the technical measures to protect your Personal Information collected by the SAP Field Service Management. SAP applies the protection provided by the mobile operating system in the application's operating environment. Your personal information is also protected by application-level encryption based on 256-bit Advanced Encryption Standard (AES) or better. In addition, SAP may provide your company with optional security measures to help manage SAP FIELD SERVICE MANAGEMENt, such as single sign-on, multi-factor authentication, and other mobile device management security features. SAP will continuously improve its technical measures to protect personal information collected by SAP FIELD SERVICE MANAGEMENt.
In the event of a Personal Information security breach, SAP will notify you as required by the applicable laws and regulations. SAP will cooperate with your Company to notify the affected users and handle the event. Personal Information security breaches by the Cloud Service are not subject to this Privacy Statement. Personal information security breaches caused by the Cloud Service will be handled according to the privacy statement of the Cloud Service.
If a personal information security breach occurs, SAP will notify you in accordance with the requirements of applicable laws and regulations. SAP will assist your company in notifying affected users and handling the security incident. Personal information security incidents caused by [Cloud Service] are not subject to this Privacy Policy. Personal information security incidents caused by [Cloud Service] will be handled in accordance with [Cloud Service]'s own privacy policy.
VI. How can you exercise your Right to protect Personal Information? | In accordance with applicable laws and regulations,
you are guaranteed certain rights to your Personal Information. With respect to the Personal Information under our control, you may contact SAP at < https://support.sap.com/en/contact-us.html should you have any questions or concerns regarding such Personal Information. To the extent SAP has retained such information with an identifier that can be connected to you, you have the following rights. For personal information controlled by SAP, if you have any questions or concerns, please contact SAP at https://support.sap.com/en/contact-us.html . If SAP stores information that contains an identifier associated with you, you may exercise the following rights: (1) Accessing or requesting a copy of your Personal Information You have the right to access or request a copy of your Personal Information under our control, except for the exceptions specified in applicable laws and regulations. If you wish to exercise the right to access or request a copy of your Personal Information, you may contact SAP at https://support.sap.com/en/contact-us.html . If it does not incur a significant cost or cause other significant difficulties for us, upon your written request, SAP can also provide you with a copy of your Personal Information under our control (if any) that is generated during your use of the SAP Field Service Management. If you wish to access such Personal Information, please contact us at https://support.sap.com/en/contact-us.html . (2) Correcting your Personal Information As the types of Personal Information that SAP collects is very limited, if you discover errors in your Personal Information under SAP's control, you have the right to require SAP to make the correction. You may request a correction by contacting SAP at https://support.sap.com/en/contact-us.html . ( 3 ) Deleting your Personal Information In the following cases, you may send a request to < https://support.sap.com/en/contact-us.html
to delete your Personal Information under SAP's control:
In the following circumstances, you may submit a request to SAP to delete your Personal Information under SAP's control at https://support.sap.com/en/contact-us.html
: 1. If SAP's behavior in processing your Personal Information violates applicable laws or regulations
;
2. If SAP's behavior in processing your Personal Information violates our
agreement with you;
3. If you desist from the use of the SAP Field Service
Management, or you cancel the account; 4. If SAP desists from providing the SAP Field Service Management to you
, or the retention period has expired. If you request for deletion, while the retention period provided by any law or administrative rules has not expired, or it is difficult to realize the deletion of Personal Information technically, SAP will cease the processing of Personal Information except for storing and taking necessary security protection measures for such information. If SAP agrees to your deletion request, SAP will also inform the entities which has obtained such Personal Information from SAP to delete such Personal Information without delay, unless otherwise specified in laws and regulations, or these entities have obtained your separate authorization. (4) Right to Stop or Restrict You can request SAP to stop or restrict your Personal Information from further processing in certain circumstances . (5) Right to ObjectYou can request not to be subject to a decision based solely on automated processing. (6) Right to Withdraw ConsentWherever SAP is processing your Personal Information based on your consent, you may at any time withdraw your consent . After your withdrawal, you can log out of SAP Field Service Management at any time. Upon logging out of SAP Field Service Management, SAP Field Service Management will not store or process any of your Personal Information on your mobile device . In case SAP is required to retain your Personal Information for legal reasons your Personal Information will be restricted from further processing and only retained for the term allowed by law. However, any withdrawal has no effect on past processing of Personal Information by SAP up to the point in time of your withdrawal .
• SAP FIELD SERVICE MANAGEMENT Once you have withdrawn from SAP FIELD SERVICE MANAGEMENT, SAP FIELD SERVICE MANAGEMENT will not store any of your Personal Information on your mobile device. If SAP is required to retain your Personal Information for legal reasons, your Personal Information will be restricted from further processing and will only be retained for the period permitted by law. However, any withdrawal will not affect SAP's processing of your Personal Information before your withdrawal.
(7) Canceling your Account
Please
note that the SAP Field Service Management is used to allow you to access and use the Cloud Service through your mobile device, You can log out of SAP Field Service Management at any time. Upon logging out of SAP Field Service Management, SAP Field Service Management will not store any of your Personal Information on your mobile device. If you request to cancel your account on the Cloud Service, please contact your Company to cancel it, because your Company controls the Cloud Service. Please note that you will not be able to access and use the Cloud Service after the cancellation of your account
. You can log out of SAP FIELD SERVICE MANAGEMENt at any time. After logging out, SAP FIELD SERVICE MANAGEMENt will not store any of your personal information on your mobile device. If you want to cancel your account, please contact your company to delete it, because the Cloud Service is controlled by your company. Please note that if you cancel your account, you will not be able to access and use the [Cloud Service]. (
8) Right to Lodge a Complaint If you take the view that SAP is not processing your Personal Information in accordance with the requirements in this Privacy Statement or under applicable data protection laws, you can at any time, to the extent required by applicable law, lodge a complaint with competent data protection authority. (9) Responding to Your Above Requests Please submit your request in writing. To ensure security, SAP may need to verify your identity before processing your request. SAP will reply to your request within 15 working days after verification of your identity. If you have any concerns, you may contact SAP at https://support.sap.com/en/contact-us.html . Generally, SAP will not charge fees to process any reasonable request. But if you submit the same request frequently or your request exceeds a reasonable extent, SAP may charge a fee based on our processing costs as SAP may reasonably determine. Where the requests are repeated without good reasons, or require too many technical measures (eg a new system is needed or current practice will be changed fundamentally), or put others' legitimate rights and interests at risk or are very impractical (eg require a backup of the Personal Information stored in the tape), SAP reserves the right to reject such requests.
In the following cases, in accordance with applicable laws and regulations, SAP is unable to accommodate your request
:
1. Directly related to national security and national defense security
;
2. Directly related to public security, public health, and major public interests
;
3. Directly related to criminal investigation, prosecution, trial, and
enforcement of judgments;
4. There is sufficient evidence indicating that you
have subjective malicious intentions or abuse your rights;
5. Responding to your request will cause serious damage to the legitimate rights and interests of the data subject or other individuals or organizations
;
6. Involving trade secrets
.
VII. Processing Personal Information of Children
The SAP Field Service Management and any related websites, products and services are intended for adults. We consider anyone less than 14 years old a child. You represent and warrant that you are an adult and not a child and you will not transmit Personal Information of any child through the SAP Field Service Management without the explicit consent of the child's parents or guardians. If SAP discover that SAP has collected Personal Information
of children without verifiable consent of their parents or guardians, SAP will find ways to delete such data as soon as possible.
VIII. Where is Your Personal Information Stored and How is it Transferred Cross-Border? Your Personal Information
will be stored within China (for the purpose of this Privacy Statement only, China refers to the mainland of China and does not include Hong Kong SAR, Macau SAR and Taiwan region). However, as SAP may provide products or services via servers and resources located worldwide, your Personal Information may be transferred to jurisdictions outside China. Such jurisdictions may have different data protection laws or have no such laws. However, for your Personal Information under our control
, SAP will ensure such Personal Information will have no less protection than under the laws protecting Personal Information in China. However, for your personal information controlled by us, SAP will ensure that such personal information is protected no less than the protection provided by the personal information protection law in China.
Names and contact details of such overseas recipients, the purposes and manners of processing, and the types of Personal Information to be provided are set out in Appendix II. List of Personal Information recipients.
IX
. How Is This Privacy Statement Updated?
Our Privacy Statement may be updated from time to time. If the updates to the Privacy Statement may essentially impact the rights you are entitled to under this Privacy Statement, the SAP Field Service Management will alert you of these updates through a pop-up notice or other prominent methods and obtain your explicit consent to these updates to the Privacy Statement. Without your explicit consent, SAP will not diminish the rights you are entitled to under this Privacy Statement
. Without your express consent, SAP will not reduce your rights under this Privacy Policy. X.
How may you contact SAP? | How to contact SAP If you have any question, comment or suggestion relating to this Privacy Statement, you can contact SAP at https://support.sap.com/en/contact-us.html . Generally, SAP will strive to reply within 15 working days. Appendix I: List of Personal Information Collection | Appendix 1: Personal Information Collection TableServices /Functions ( Basic Function/Additional Function) Manner of collectionFrequency or timing of collectionType of Collected Personal InformationImpact of refusing to process this type of Personal Information on individuals [ Example: Basic Function: registration of the App] Directly provided by the user of the App When the user registers the App Username, mobile number, Without registration, some functions could not be used Authentication.When you log in on the SAP FSM, the SAP FSM collects your unique device identifier, username ID and related password information for user authentication purposes . When you log in on the SAP FSM, Unique device identifier, username ID and related password information for user authentication purposes If you do not provide such information, the SAP FSM cannot authenticate you and without authentication you cannot access the SAP FSM services. Geo - location .
To use the SAP FSM features related to your geo-location on the SAP FSM (for instance, to verify your visit to a physical store), you have to grant the SAP FSM access to the geo-location of your mobile device.
When
you want to use the SAP FSM features related to your geo-location on the SAP FSM.Geo
- locationYou can choose not to grant the SAP FSM access to your geo-location information, in which case you will not be able to use SAP FSM features related to geo
- location, but this does not affect your normal use of the other SAP FSM features. In addition, you can withdraw your consent at any time by turning off the SAP FSM's access to your geo-location in the settings of your mobile device . In this case, you will not be able to use the SAP FSM features related to geolocation, but this does not affect your normal use of the other SAP FSM features. In addition, you can withdraw your consent at any time by turning off the SAP FSM's push notification function in the settings of your mobile device. Push notification.To use the SAP FSM features related to push notification, you have to grant the SAP FSM access to your unique device identifier. When you want to use the SAP FSM features related to push notificationunique device identifierYou can choose not to grant the SAP FSM access to your unique device identifier , in which case you will not be able to use the SAP FSM features related to push notification, but this does not affect your normal use of the other SAP FSM features. In addition, you can withdraw your consent at any time by turning off the SAP FSM's push notification function in the settings of your mobile device . In this case, you will not be able to use the SAP FSM functions related to the push notifications, but this will not affect your ability to use other SAP FSM functions normally. In addition, you can withdraw your consent at any time by turning off the push notification functions of SAP FSM in the settings of your mobile device. Data analyses . SAP may create analyses utilizing , in part, information derived from your Personal Information and your use of the SAP FSM as explained herein. Analyses will anonymize such information.. When you are using SAP FSM anonymous information derived from your Personal Information Analyses may be used for the following purposes: (i) product improvement and development of new products and services, (ii) improving resource allocation and support, (iii) internal demand planning, (iv) training and developing machine learning algorithms, (v) improving product performance, (vi) verification of security and data integrity, (vii) identification of industry trends, development indices and anonymous benchmarking.
The analytical reports may be used for the following purposes: (i) product improvement (particularly product features, workflows and user interfaces) and development of new products and services, (ii) optimization of resource allocation and support, (iii) development of internal demand planning, (iv) training and development of machine learning algorithms, (v) improving product performance, (vi) verifying security and data integrity, and (vii) identifying industry trends and developments, results, indicators and anonymous benchmarkingSensor InformationTo
use the SAP FSM features related to shake gesture, you have to grant the SAP FSM access to sensor information.When you want to use the SAP FSM features related to shake gestureSensor InformationYou can choose not to grant the SAP FSM access to sensor information, in which case you will not be able to use the SAP FSM features related to shake gesture, but this does not affect your normal use of the other SAP FSM features. In addition, you can withdraw your consent at any time by turning off the SAP FSM's shake gesture function in the settings of your mobile device.You can choose not to allow SAP FSM to recognize sensor information. In this case, you will not be able to use SAP FSM functions related to the shake gesture, but this will not affect your normal use of other SAP FSM functions. In addition, you can withdraw your consent at any time by turning off the shake gesture function of SAP FSM in the settings of your mobile device. Self-Starting FunctionThe SAP FSM use intent filters to respond to app-starting requests in the following cases: deeplinks into the SAP FSM, login requests via link and scanning of NFC tags which are supported by the SAP FSM. SAP FSM uses intent filters to respond to app-starting requests in the following cases: deeplinks into the SAP FSM, login requests via link and scanning of NFC tags which are supported by the SAP FSM. When SAP FSM use intent filters to respond to app-starting requests. Self-Starting FunctionWithout this feature, SAP FSM cannot support deeplinks into the SAP FSM, login requests via link and scanning of NFC tags.Appendix II – List of SDKs | SDK ListName of SDKName of third partyDescription of scenarioLink to third party's privacy statementType of Personal Information to be collectedAutonaviAutonavi SDK (Android) In order to return user location information to the application , display the user's location on the map surface, and provide corresponding services based on the user's location information by the developerIn order to help developers to provide users with positioning To help developers provide users with positioning, auxiliary positioning, and to achieve providing developers with more accurate location information of end users
In order to provide the accuracy and success rate of location services, provide map and search services, track, troubleshoot, diagnose and count various problems in the service to ensure the safe and normal operation of products and serviceshttps:
//lbs.amap.com/pages/privacy
Location
information (latitude and longitude, precise location, rough location)
Device information [eg IP address, GNSS information, WF status, WiFi parameters, WF list, SSIDBSSID, base station information, signal strength information, Bluetooth information, sensor information (vector, acceleration, pressure, direction, geomagnetism), device
signal strength information, external storage directory]
address, GNSS information, WF status, WiFi parameters, WF list, SSIDBSSID, base station information, signal strength information, Bluetooth information, sensor information (vector, acceleration, pressure, direction, geomagnetism), device signal strength information, external storage directory]
Device identification information (IMEI, IDFA, IDFV, Android ID, MEID, MAC address, OAID, IMSI, ICCID, hardware serial number), current application information (application name, application version number), device parameters and system information (system properties, device model, operating system, carrier information)
Device identification information (IMEI, IDFA, IDFV, Android ID, MEID, MAC address, OAID, IMSI, ICCID, hardware serial number), current application information (application name, application version number), device parameters and system information (system properties, device model, operating system, carrier information)
Please refer to the following document for the Terms & Conditions of the software application.
This Privacy Statement applies to the SAP Field Service Management mobile app (“SAP FSM”) published by SAP (China) Co., Ltd., (an SAP subsidiary company formed under the laws of People's Republic of China, with offices at Unit 01, 47F, Wheelock Plaza, No. 1717 West Nanjing
Road, Jing'An District, Shanghai, China) (“SAP” ) for the People's Republic of China (China) market.
This Privacy Statement will help you understand the following
:
I. How does SAP collect
and use your personal information ?
II. How does SAP use Cookies?
III
. How does SAP share, transfer the control of or disclose publicly your personal information?
IV
. How does SAP protect
your personal information ?
V. Your rights.
VI . Processing personal information of children
. VII. How is your personal information transferred cross-border? VIII. How is this Privacy Statement updated? IX . How you may contact SAP? ________________________________________ I. How does SAP Collect and Use Your Personal Information ? This Privacy Statement outlines how SAP handles the information that can be used to directly or indirectly identify an individual (“Personal Information”) . Your employer, client company, business, institution or other providing entity (“your Company”) may have subscribed to the SAP Field Service Management on-demand services (“Cloud Service”) provisioned either by (for Cloud Service hosted in China) China Datacom Corporation Limited or (for Cloud Service hosted outside China) a member of the SAP group of companies ( “Cloud Service Provider”). Consult your Company for the location of the Cloud Service data center. This Privacy Statement does not change any terms of the business agreement for Cloud Service between your Company and the Cloud Service Provider.
Your Company is the data controller of the Personal Information hosted on the Cloud Service within the meaning of the applicable data protection laws. The processing of such Personal Information by the Cloud Service Provider is under the direction of your Company.
The SAP FSM may collect and process your Personal Information
for the following purposes: 1. Authentication. When you log in on the SAP FSM, the SAP FSM collects your unique device identifier, username ID and related password information for user authentication purposes before permitting you to access the SAP FSM services. If you do not provide such information, the SAP FSM cannot authenticate you and without authentication you cannot access the SAP FSM services. 2. Geo-location. To use the SAP FSM features related to your geo-location on the SAP FSM (for instance, to verify your visit to a physical store) , you have to grant the SAP FSM access to the geo-location of your mobile device. Geo-location information may be regarded as sensitive personal information. You can choose not to grant the SAP FSM access to your geo-location information, in which case you will not be able to use SAP FSM features related to geo-location, but this does not affect your normal use of the other SAP FSM features. In addition, you can withdraw your consent at any time by turning off the SAP FSM's access to your geo-location in the settings of your mobile device. 3. Push notification. To use the SAP FSM features related to push notification, you have to grant the SAP FSM access to your unique device identifier. You can choose not to grant the SAP FSM access to your unique device identifier, in which case you will not be able to use the SAP FSM features related to push notification, but this does not affect your normal use of the other SAP FSM features. In addition, you can withdraw your consent at any time by turning off the SAP FSM's push notification function in the settings of your mobile device. Information push. To use the SAP FSM features related to push notification, you have to grant the SAP FSM access to your unique device identifier. You can choose not to grant the SAP FSM access to your unique device identifier, in which case you will not be able to use the SAP FSM features related to push notification, but this does not affect your normal use of the other SAP FSM features. In addition, you can withdraw your consent at any time by turning off the SAP FSM's push notification function in the settings of your mobile device. Furthermore, you can withdraw your consent at any time by deactivating SAP FSM push notifications in the settings of your mobile device.
4. Data analyses. SAP may create analyses utilizing, in part, information derived from your Personal Information and your use of the SAP FSM as explained herein. Analyses will anonymize such information. Analyses may be used for the following purposes: (i) product improvement (in particular, product features and functionality, workflows and user interfaces) and development of new products and services, (ii) improving resource allocation and support, (iii) internal demand planning, (iv) training and developing machine learning algorithms, (v) improving product performance, (vi) verification of security and data integrity, (vii) identification of industry trends, development indices and anonymous benchmarking
. The analytical reports may be used for the following purposes: (i) product improvement (particularly product features, workflows and user interfaces) and development of new products and services, (ii) optimization of resource allocation and support, (iii) development of internal demand planning, (iv) training and development of machine learning algorithms, (v) improving product performance, (vi) verifying security and data integrity, and (vii) identifying industry trends and developments, indicators and anonymous benchmarking.
5. Sensor Information. To use the SAP FSM features related to shake gesture, you have to grant the SAP FSM access to sensor information. You can choose not to grant the SAP FSM access to sensor information, in which case you will not be able to use the SAP FSM features related to shake gesture, but this does not affect your normal use of the other SAP FSM features. In addition, you can withdraw your consent at any time by turning off the SAP FSM's shake gesture function in the settings of your mobile device.Sensor Information. To use the SAP FSM features related to push notifications, you have to grant the SAP FSM access to sensor information. You can choose not to
grant the SAP FSM access to sensor information, in which case you will not be able to use the SAP FSM features related to shake gesture, but this does not affect your normal use of the other SAP FSM features. In addition, you can withdraw your consent at any time by turning off the SAP FSM's shake gesture function in the settings of your mobile device. In this case, you will not be able to use the SAP FSM functions related to the shake gesture, but this will not affect your normal use of other SAP FSM functions. In addition, you can withdraw your consent at any time by turning off the shake gesture function of SAP FSM in the settings of your mobile device.
6. Self-Starting Function. The SAP FSM use intent filters to respond to app start requests in the following cases: deeplinks into the SAP FSM, login requests via link and scanning of NFC tags which are supported by the SAP FSM.
Self-Starting Function. SAP FSM uses intent filters to respond to app start requests in the following cases: deeplinks into the SAP FSM, login requests via link and scanning of NFC tags which are supported by the SAP FSM.
Please note that the Personal Information the SAP FSM collects will be uploaded to the Cloud Service instance controlled by your Company. Your provision of the above Personal Information means you authorize us and your Company to collect, store, use or otherwise process them on the Cloud Service.
Please note that the Personal Information collected by SAP FSM will be uploaded to the Cloud Service instance controlled by your Company. By providing the above personal information, you authorize your company and SAP to collect, store, use or otherwise process such personal information in the Cloud Service.
Duration of retention of your Personal Information will be in accordance with the policy set by your Company who is the controller of the Cloud Service instance. Should you have any questions about the retention period of your Personal Information and how your Personal Information is handled beyond the retention period, please contact your Company.
________________________________________
II
. How Does
SAP Use Cookies ?
To facilitate your access to the SAP FSM, SAP will store a small data file call Cookie on your mobile device. The Cookie usually contains an identifier and some numbers and characters. By using the Cookie, the SAP FSM can temporarily store your Personal Information such as your log in information. SAP will not use the Cookie for purposes other than those stated in this Privacy Statement. You may, based on your preferences, manage or delete the Cookie. Please refer
to AboutCookies.org for more information. You may remove any or all the cookies stored on your mobile device at any time.
________________________________________
III. How Does SAP Share, Transfer the Control of or Disclose Publicly Your Personal Information?
(
1) SharingSAP
will
not share your Personal Information with any company, organization or individual beyond SAP and its affiliates, except for the following cases:
1.
Your Company. The SAP FSM connects to the Cloud Service. The SAP FSM uploads data to and downloads data from the Cloud Service.
2.
Suppliers, service providers and other partners. SAP may send your Personal Information to suppliers, service providers and other partners supporting our business, and the support includes providing technical and infrastructure services, analyzing the use pattern of our services, measuring the effectiveness of services, and providing customer services
. SAP may transfer your Personal Information to suppliers, service providers and other partners who support SAP's business, including providing technical and infrastructure services, analyzing how SAP's services are used, measuring the effectiveness of services and providing customer service.
3. External organizations as required by applicable law. Applicable law and regulation or mandatory requirements of a competent authority may require that SAP shares your Personal Information with certain external organizations.
To
the maximum extent permitted by applicable laws and regulations, SAP will enter into a strict non-disclosure agreement or data processing agreement with companies, organizations and individuals with which SAP shares Personal Information, requiring them to process Personal Information in accordance with our instructions, this Privacy Statement and any other relevant non-disclosure and security
measures.
(2) Transfer of
Control
To the extent there is any user Personal Information under our control, SAP will not transfer the control of such Personal Information to any company, organization or individual outside of the SAP group of companies, except where:
1.
User's explicit consent is obtained. SAP will not transfer the control of your Personal Information to a third party unless SAP has first obtained your explicit consent. 2.
Merger
, acquisition or bankruptcy. In the event of a merger or acquisition case or bankruptcy or liquidation scenario, involving the transfer of Personal Information, SAP will require the new company or organization holding your Personal Information to observe this Privacy Statement, otherwise SAP will require such company or organization to seek your consent again
. In the event of a merger or bankruptcy involving the transfer of personal information, SAP will require the new company or organization that holds your personal information to continue to be bound by this Privacy Policy. Otherwise, SAP will require the company or organization to obtain your authorization and consent again. (
3) Public Disclosure
SAP
will not disclose your Personal Information publicly except:
1.
Having obtained your explicit consent. 2. Law-based disclosure: if required by applicable law, legal process, legal orders or in accordance with mandatory requirements of a competent authority, SAP may disclose your Personal Information accordingly . ________________________________________ IV. How does SAP Protect Your Personal Information? 1. SAP has employed security measures complying with industry standards to protect the Personal Information SAP collects via the SAP FSM, to prevent such Personal Information from unauthorized access, public disclosure, use, modifications, damage or loss. SAP will adopt reasonable measures to protect your Personal Information. For example, SAP uses a trusted protection mechanism to protect such Personal Information from attacks and SAP deploys an access control mechanism to ensure only authorized persons can access such Personal Information. 2. SAP may adopt reasonable measures to ensure irrelevant Personal Information is not collected. SAP only keeps your Personal Information within the period required for fulfilling the purposes stated in this Privacy Statement, unless an extension is required or permitted by applicable law .
3. SAP has put in place measures to protect your Personal Information from loss, misuse and unauthorized access. SAP will keep your Personal Information secure using reasonable security measures as appropriate, for example, encryption (e.g., SSL) and anonymization. SAP uses the protection mechanisms offered by the mobile operating system inside the application’s sandbox environment. Your Personal Information is also protected by application-level encryption based on 256-bit Advanced Encryption Standard (AES) or better method. Further, SAP may make available to your Company certain optional security measures for managing the SAP FSM which your Company can deploy at its end, for example, single-sign-on, multi-factor authentication and other mobile device management security features. SAP will continue to improve the technical measures to protect your Personal Information collected by the SAP FSM. SAP has achieved and maintains C5, ISO22301, ISO27001, ISO27017, ISO27018, SOC1/2 and similar other international technical standards.
SAP 已采取适当措施来防止您的个人信息遭丢失、滥用或未经授权的访问。SAP 将适当采用加密技术（例如 SSL）、匿名技术等合理的安全防护措施来确保您个人信息的安全。SAP 不仅在应用程序的运行环境中应用了移动端操作系统提供的保护机制，同时您的个人信息还将受到基于256位高级加密标准（AES）或更好方法的应用程序级加密保护。此外，SAP 可能会向贵公司提供一些可自行选择部署的安全防护措施来帮助管理SAP FSM，例如单点登录、多重身份验证以及其他移动设备管理安全功能。SAP 将不断优化技术措施，保护SAP FSM收集的个人信息。SAP 已达到并持续符合 C5、ISO22301、ISO27001、ISO27017、ISO27018、SOC1/2 及其他类似国际技术标准的要求。
In the event of a Personal Information security breach, SAP will notify your Company as required by the applicable laws and regulations. SAP will cooperate with your Company to notify the affected users and handle the event.
如果出现个人信息安全漏洞，SAP 会根据适用法律法规的要求告知贵公司。SAP 将协助贵公司告知受影响的用户并处理该安全事件。
________________________________________
V. Your Rights.
您的权利
In accordance with applicable laws and regulations, you are guaranteed certain rights to your Personal Information.
按照适用的法律法规，SAP 保障您对自己的个人信息行使特定权利。
Most of the Personal Information collected by the SAP FSM is controlled by your Company. With respect to the Personal Information under our control, you may contact SAP at https://support.sap.com/en/contact-us .html should you have any questions or concerns regarding such Personal Information. To the extent SAP has retained such information with an identifier that can be connected to you, you have the following rights.
SAP FSM收集的大部分个人信息都由贵公司控制。对于由SAP 控制的个人信息，如有任何问题或疑虑，请通过 https://support.sap.com/en/contact-us .html联系SAP 。如果SAP 保存的信息中包含与您关联的标识符，您可以行使以下权利：
(1) Accessing Your Personal Information
访问您的个人信息
You have the right to access your Personal Information under our control, except for the exceptions specified in applicable laws and regulations. If you wish to exercise the right to access your Personal Information, you may contact SAP at https://support.sap.com/en/contact-us.html .
You have the right to access your Personal Information controlled by SAP, subject to exceptions provided by applicable laws and regulations. If you wish to exercise your right to access your Personal Information, please contact SAP at https://support.sap.com/en/contact-us.html
. If it does not incur a significant cost or cause other significant difficulties for SAP, upon your written request, SAP can also provide you with a copy of your Personal Information under our control (if any) that is generated during your use of the SAP FSM. If you wish to access such Personal Information, please contact SAP at https://support.sap.com/en/contact-us.html . (2) Correcting Your Personal Information As the types of Personal Information that SAP (as a data controller) collect is very limited, it is unlikely for you to wish to correct your Personal Information under our control. However, if you discover errors in your Personal Information under our control, you have the right to require SAP to make the correction. You may request a correction by contacting SAP at https://support.sap.com/en/contact-us.html . (3) Deleting Your Personal Information In the following cases, you may send a request to https://support.sap.com/en/contact-us.html to delete your Personal Information under our control : 1. If our behavior in processing your Personal Information violates applicable laws or regulations; 2. If SAP collects and uses your Personal Information, without obtaining your consent ; 3. If our behavior in processing your Personal Information violates our agreement with you ; 4. If you desist from the use of the SAP FSM, or you cancel the account ; 5. If SAP desists from providing the SAP FSM to you. SAP FSM will no longer be provided to you. If SAP agrees to your deletion request, SAP will also inform the entities which has obtained such Personal Information from us to delete such Personal Information without delay, unless otherwise specified in laws and regulations, or these entities have obtained your separate authorization .
When you delete your Personal Information on the SAP FSM, the deletion will be promptly synchronized and reflected in the production instance of the Cloud Service. However, complete deletion from the backup systems may take longer, as back-up processes run according to a periodic
schedule.
(4) Canceling Your Account
You
can log out of the SAP FSM at any time. Upon logging out of the SAP FSM, the SAP FSM will not store any of your Personal Information on your mobile device. Your Company controls the Cloud Service. Should you have any questions about how to cancel your account on the Cloud Service, please contact your Company
.
(5) Responding to Your Above Requests Please submit your request in writing. To ensure security, SAP may need to verify your identity before processing your request. SAP will reply to your request within 15 working days after verification of your identity. If you have any concerns, you may
contact SAP at https://support.sap.com/en/contact-us .html . Generally, SAP will not charge fees to process any reasonable request. But if you submit the same request frequently or your request exceeds a reasonable extent, SAP may charge a fee based on our processing costs as SAP may reasonably determine. Where the requests are repeated without good reasons, or require too many technical measures (eg a new system is needed or current practice will be changed fundamentally), or put others' legitimate rights and interests at risk or are very impractical (eg require a backup of the Personal Information stored in the tape), SAP reserves the right to reject such requests. In the following cases, in accordance with applicable laws and regulations, SAP is unable to accommodate your request: 1. Directly related to national security and national defense security ; 2. Directly related to public security, public health, and major public interests; 3. Directly related to criminal investigation, prosecution, trial, and enforcement of judgments ; 4. There is sufficient evidence indicating that you have subjective malicious intentions or abuse your rights ;
5. Responding to your request will cause serious damage to the legitimate rights and interests of the data subject or other individuals or organizations
;
6. Involving trade secrets.
________________________________________
VI
. Processing Personal Information of Children
.
The SAP FSM and any related websites, products and services are intended for adults. SAP considers anyone less than 14 years old a child. You represent and warrant that you are an adult and not a child and you will not transmit Personal Information of any child through the SAP FSM without the explicit consent of the child's parents or guardians. If SAP discovers that SAP have collected Personal Information of children without verifiable consent of their parents or guardians, SAP will find ways to delete such data as soon as possible
. You represent and warrant that you are not a child, you are an adult, and you will not transmit any child's personal information through SAP FSM without the express consent of the child's parent or guardian. If SAP finds that it has collected a child's personal information without the verifiable consent of the child's parent or guardian, SAP will try to delete the relevant data as soon as possible.
________________________________________ VII. How is Your Personal Information
Transferred Cross-Border? The SAP FSM connects to the Cloud Service, which may or may not be hosted in China. (See section I above.) As SAP may provide products or services via servers and resources located worldwide, you agree that your Personal Information may be transferred to jurisdictions beyond the country/region where you use the SAP FSM. Such jurisdictions may have different data protection laws or have no such laws. However, for your Personal Information under our control, SAP will ensure such Personal Information will have no less protection than under the laws protecting Personal Information in China. By agreeing to this Privacy Statement, you consent that your Personal Information may be stored and processed outside of China as described above. Such jurisdictions may have different data protection laws or even no relevant laws. However, for your personal information controlled by SAP, SAP will ensure that such personal information is protected no less than the personal information protection laws in China. By agreeing to this Privacy Policy, you consent to the storage and processing of your personal information in the above-mentioned regions outside China. ________________________________________ VIII. How Is This Privacy Statement Updated? Our Privacy Statement may be updated from time to time. Without your explicit consent, SAP will not diminish the rights you are entitled to under this Privacy Statement. The SAP FSM will alert you through a pop-up notice or other prominent method of any update and obtain your explicit consent to the new version of the Privacy Statement. SAP may update this Privacy Policy from time to time. Without your explicit consent, SAP will not diminish the rights you are entitled to under this Privacy Statement. The SAP FSM will alert you through a pop-up notice or other prominent method of any update and obtain your explicit consent to the new version of the Privacy Statement. ________________________________________ IX. How May You Contact SAP ?
How to contact SAP
If you have any question, comment or suggestion relating to this Privacy Statement, you can contact SAP at https://support.sap.com/en/contact-us .html . Generally, SAP will strive to reply within 15 working days.